Refund policy
Return & Refund Policy
At DECOVANT, we want you to feel confident with your purchase. If you are not satisfied with your DECOVANT Aura Smart Ring, you may request a return within 30 days of delivery.
Eligibility
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must include its original packaging and included accessories.
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Proof of purchase may be required.
Return Requests
To request a return, please contact us at decovantbusiness@gmail.com with your order number and a brief description of the reason for the return.
Do not send an item back before receiving return instructions from DECOVANT.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can review the issue.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Contact
For questions about returns or refunds, contact: